We offer free returns within 60 days of receipt through USPS. To start your return, please go to our Returns Portal.
Next Steps:
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View your order and select the order you wish to return.
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Click return and fill in the required fields.
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Once submitted, you will receive an email with your return label.
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Pack your parcel, attach your return label & take it to your nearest USPS parcel shop.
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Once your item has been dropped off and scanned in, we will start processing your return and refund.
Standard Returns Policy
Sometimes you simply change your mind about something you’ve bought online, and you want to return it for a refund. As long as the item is still in its original condition and unused, you can return it within 60 days of delivery to receive a full refund of the cost of the goods to your original payment method. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.
Returns after 60 days
We don't accept returns for unwanted items after 61 days. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Want to exchange an item?
We only replace items if they are defective or damaged. If you need to exchange an item you purchased for the same item, send us an email at:
FAQs
How long will it take to get my refund?
Usually, our refunds are pretty speedy, and you should receive a refund within a few days of Turtle Wax receiving your parcel. If approved Refunds rely on your bank processing the payment, so please allow up to 10 business days before contacting us.
What should I include in my parcel?
Simply pack the items you wish to return, attach the return label and take your parcel to your nearest parcel shop where you will be able to hand your parcel to a member of staff for a receipt.
Please make sure you keep hold of your receipt as proof of postage.
Will I receive proof of postage?
Yes. The parcel shop will provide you with proof of postage. Please keep proof of your return as very occasionally parcels can go astray.