At Turtle Wax, Inc. (“Turtle Wax”), we stand behind our products and quality controls.  If for any reason you are not satisfied with a Turtle Wax product you purchased from the Turtle Wax website or one of our authorized sellers in the United States, you may request a refund (or replacement product of equal or lesser value) within 60 days of the date of purchase.  

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Turtle Wax 60-Day Satisfaction Guarantee (“Guarantee”) is not available for products purchased from unauthorized sellers, including unauthorized internet sites.  The Guarantee is also limited to original, end-user purchasers in the United States. 

How To Claim the Guarantee 

To submit a Guarantee request, please contact us via our online form and have information available regarding where and when you purchased your product.  You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to Turtle Wax, or provide other information to assist Turtle Wax in processing your request. 

You must submit your Guarantee request within 60 days of the date of original purchase.  Please note that you are responsible for costs incurred in mailing your product and proof of purchase . 

Guarantee Guidelines 

Turtle Wax reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Turtle Wax concludes that the purchaser has abused the Guarantee.  Turtle Wax may amend or terminate the Guarantee at any time without notice.    

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at sellersupport@turtlewax.com. 

Effective: 01/01/2025